When instructing us to undertake work for you we will, as obligated by our registration with the Solicitors Regulation Authority, provide you with a client care letter which will contain full details of your instructions to us and the terms under which we accept and will undertake those instructions.  The following terms and conditions are general.

Terms & Conditions: Business

1. These Terms and Conditions shall be governed by and construed in accordance with the law of England & Wales and you hereby submit to the exclusive jurisdiction of the English courts.
2. A contract between you or your business and No.53 Legal Limited will be served by the acceptance of a service order or a client care letter.
3. Payment terms are within 7 days from date of invoice, unless otherwise specified on the invoice or client care letter. Payment can only be made by bank transfer – details of which will appear on your invoice.
4. Contracts can be terminated with 14 days written notice by either party – charges which will remain payable, or become payable, for any work already carried out, will be due on demand. Any errors found after submission will be corrected free of charge but final responsibility lies with the client.
   1. How refunds are calculated for partial work carried out on a fixed fee basis will be shown on your invoice or client care letter within the terms and conditions.
5. Data is regularly backed up, however No.53 Legal Limited will not be held responsible for any loss of transported data.
6. Documentation is scanned using Anti-Virus Software, however it remains the client’s responsibility to ensure that they have anti-virus checks in place.

No.53 Legal Limited provides high quality legal services to clients and is a licensed body law firm, authorised and regulated by the Solicitors Regulation Authority. Our Business Terms and Conditions apply to all work undertaken by No.53 Legal Limited and their contractors. Specific terms and conditions will apply to other work provided by No.53 Legal Limited under the Duty Advice Scheme and Family Advice Scheme branches: such clients will be provided with additional terms and conditions to those contained herein.  All fee paying clients will be provided with a client care letter which details the specifics of the work we will undertake and the terms and conditions the client is subject to. The client care letter also contains all the information we are obligated to provide under our regulators rules.  Pro bono clients are provided with a similar letter detailing work, expectations and any other relevant information to their specific circumstances.

• “We”, “Us” or “Our” refers to “No.53 Legal Limited”.
• “You”, “Your” refers to the Client.

1. Confidentiality

Clients can rest assured that we will not use their confidential information on our own account, nor for the account of any third parties and further we undertake not to disclose any confidential information or materials revealed during the course of our work with you unless we are required to do so by law.

2. Consultation

For accuracy purposes we will require you to provide your specific requirements in writing, but are happy to offer a free 30 minute consultation for business users.

For fee paying reserved and unreserved legal advice/activity, we will require you to book an appointment to discuss your circumstances.

The exact terms and conditions for your specific service will be provided to you along with your invoice, and prior to payment so that you can review them at your leisure. Payment indicates acceptance of the terms provided.

Please note that we do not negotiate our terms and conditions.

3. Data Protection Act

3.1. No.53 Legal Limited reserves the right to hold information relevant to the Client in accordance with the Data Protection Act 1998.

3.2. We will only keep copies of work on our computer systems for 7 days after completion of the project, unless you have specifically requested that we keep it for longer, or request that we delete it sooner.

4. Services

4.1. No.53 Legal Limited will endeavour to respond to all queries within 48 hours.

4.2. Unless you hold an established account with us for which separate terms and conditions will have been issued, or you have received a client care or pro bono letter, we will require you to complete a booking form and to deposit 25% of the final cost of the project prior to commencement of the work. Once the booking form has been agreed and signed by both the client and No.53 Legal Limited a binding agreement will have been formed and both parties will be bound by the Terms and Conditions laid out herein.

4.3. No.53 Legal Limited reserves the right to refuse work at its own discretion.

4.4. Written quotations will be provided for all projects prior to commencement. In order for No.53 Legal Limited to complete any work, a signed copy together with an agreed Deposit must be paid. This quotation will form a binding contract between No.53 Legal Limited and the Client. However, should amendments, changes or additions be required, we reserve the right, after suitable consultation with the Client to amend the original quotation or attach an addendum. These amendments, changes or additions must be initialled by the Client for those extras to be completed. Amendments may be subject to the requirement of a further deposit.

4.5. No.53 Legal Limited reserves the right to contact you at any time to confirm your requirements or query any particulars.

4.6. It is the responsibility of the Client to proof read all work carried out by No.53 Legal Limited. Any errors notified to No.53 Legal Limited within three working days of the work being completed, will of course be rectified free of charge. All other amendments and/or additional work will be charged at the normal rates.

4.7. No.53 Legal Limited is entitled to rely upon the instruction of the Client and any other employee of the Client’s Company. If the Client wishes to designate only one person to whom No.53 Legal Limited should consult with, this person’s name and contact details should be included in the booking form and contract for services.

4.8. The Client will not attempt to employ or make an offer to a member of No.53 Legal Support’s staff or attempt to contact or make an offer to any of its sub-contractors.

4.9. No.53 Legal Limited cannot be held responsible for work sent or received by e-mail. We recommend that you telephone to ensure the safe arrival of any work sent in this manner. When we email completed work to you we will call you to ensure its safe arrival.

4.10. No.53 Legal Limited cannot guarantee or insure any material, tapes etc sent. Material, tapes, CDs/DVDs etc will remain the Client’s responsibility and we cannot accept liability for any loss or damage, no matter how caused whilst these items are in our possession, in transit or whilst you are transporting them to us. We strongly recommend that you keep copies.

4.11. No.53 Legal Limited will always endeavour to supply a full service but does not accept liability for failure to supply services caused by any external influences including acts of God, fire, governmental acts, breaks in electricity supply, telecommunications link, accident or any other cause beyond No.53 Legal Support’s control.

4.12. No.53 Legal Limited accepts liability for death and/or personal injury caused by its negligence but No.53 Legal Limited does not accept liability to Clients for direct or consequential economic loss (including loss of profit or business).

4.13. Any liability arising from the operation of this contract or failure to complete this contract will be limited to the value of the contract only. Under no circumstances will No.53 Legal Limited be liable to the Client for any sum in excess of the amount of fees payable.

4.14. No.53 Legal Limited reserves the right to change prices as deemed necessary, by giving the Client thirty days notice prior to implementing any changes.

4.15. All postage, packaging, delivery and collection is exclusive of our fees, please see our rates for these items.

4.16 You acknowledge that you are responsible for all information, data, text, software, music, sound, photographs, graphics, video, messages and other materials (“User Content”) that you upload, post, e-mail or otherwise transmit or receive via No.53 Legal Support, or that we produce for you as part of the service. We shall have the right, in our sole discretion, to remove, block or refuse to produce any User Content that is unlawful, abusive, defamatory, obscene or otherwise objectionable, or any material that is subject to copyright or intellectual property of a third party. In particular, you agree not to upload, post, email or otherwise transmit any material that is harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libellous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable; or infringes any patent, trademark, trade secret, copyright or other proprietary rights; or contains software viruses or any other computer code, files or programmes designed to interrupt, damage, destroy functionality of any computer software or hardware or telecommunications equipment.

4.17.In the current climate of prolific computer viruses, all incoming e-mails, files or disks will be scanned. No.53 Legal Limited will not open unsolicited attachments to e-mails. No.53 Legal Limited will not take responsibility for attachments, e-mails or any other material deleted or cleaned by our Virus Protection Software. Please make sure all information sent to No.53 Legal Limited is clean of viruses; you are advised to scan all items prior to sending. No.53 Legal Limited will endeavour not to send a virus to any Client but in the event that one is generated unbeknown to No.53 Legal Limited, No.53 Legal Limited will not take responsibility for that virus or any knock on effect it might have.

5. Payment

5.1. Unless otherwise detailed in your client care letter or invoice, a deposit, as stated on the booking form and quotation must be paid to No.53 Legal Limited prior to work commencing.

5.2. No.53 Legal Limited shall issue an invoice for the completed work, in accordance with the agreed booking form or quotation and this will be supplied with the completed work or service.

5.3. Payment can be made by bank transfer only, we do not accept cheques or cash payments.  Bank details will be supplied within the booking form or the client care letter. All invoices will be submitted in UK sterling.

5.4. All payments are due within 7 days of the date of the invoice.  If payment is not received within 30 days, No.53 Legal Limited will be entitled to charge interest at the rate of 8% per month on outstanding amounts from the day at which they became due.  All work will cease, and no work will be handed to the client, whilst payments are outstanding.

5.5. The Client will remain liable for the full amount of the contract once work commences if they decide to cancel.

5.6 Fixed fee clients are free to cancel their fixed fee work, but the work already undertaken will be subject to charge at the full hourly rate advised in their client care letter.

6. Termination of Contract

6.1. With regard to block work, both No.53 Legal Limited and the Client may terminate the contract by giving thirty days written notice. If the Client does not terminate the contract by written notice it will be deemed that the Client’s contract will automatically have been renewed for the same duration as the previous one and an advance payment will be required.

6.2. No.53 Legal Limited is entitled to give notice to terminate the contract if the Client breeches any of its Terms and Conditions. In this circumstance, the Client will forfeit the return of any advance payments and No.53 Legal Support’s products and services will be withdrawn.

6.3 Cancellation procedures for legal matters instructed under a client care letter are detailed in the specific client care letter sent to each client at the outset of work.  Cancellation for such work can only be undertaken in the manner described in the client care letter.

7. Disputes

7.1. No.53 Legal Limited and the Client shall attempt to resolve all disputes without formal proceedings.

7.2. Disputes concerning the Terms and Conditions will be subject to the Law of England and Wales and the English Courts will have full jurisdiction.

8. Refunds

8.1. No refund shall be applicable once work has commenced unless No.53 Legal Limited does not complete the contract. A refund not in excess of the price of that service,minus any work already undertaken, will be negotiated. Refunds for work undertaken in a client care letter are considered only under the specific cancellation policy detailed in that letter.

Please do not hesitate to contact No.53 Legal Limited should you have any problems or queries relating to these Terms and Conditions and No.53 Legal Limited will endeavour to resolve the issues.

Proprietor: No.53 Legal Limited
Updated: 13th May 2017
E-mail: FAS@No53legal.uk
Web: www.no53legal.uk