Justice Inquiry

Justice For All?

How has the reduction in legal aid affected outcomes?
What roles should digital serves play in bridging the gap?
How are litigants in person (people without lawyers) coping?
Limited digital literacy: not everyone is able to access online systems efficiently
Language and accessibility challenges: online implies understanding of English and the ability to read at the required level
Risk of automated advice without nuance: this is one of the worst aspects, as people often ask questions for which they want the answer to (as in, the question is designed to try to get the answer they want, rather than the answer they need). Automated advice has no way of determining if this is happening, whereas a lawyer can spot these issues and adjust accordingly.
Reforms to legal aid eligibility (but is the government likely to reverse LASPO?)
Investment in early intervention advice (this was already supposed to have been done)
Clearer support for litigants in person (another thing allegedly already done)
Accountability for tech-enabled justice tools

Justice Inquiry

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